How can we help?

No. For tenants, Llavely is free, always: no subscriptions, no payments. You receive unlimited invitations, chat, go to viewings and sign without paying Llavely anything. Landlords see all candidates ranked by match only.

Flats, penthouses, duplexes, studios, lofts, houses and villas, terraced and semi-detached houses and country homes, for long-term, seasonal or room rentals.

Rentals are open in the provinces of Madrid and Barcelona: by municipality, district, neighbourhood or postcode. Your search can also include areas in other provinces: we’ll email you the day we open there.

Before accepting an invitation you see the approximate area on the map. The exact address appears once you accept.

Yes. You choose whether the landlord sees your name, photo and video before or after you accept their invitation.

Only our verification team. The landlord sees the result, for example “income verified, the rent is 26% of your income”, never the document itself.

Yes, if you want to. In “Strengthen your profile” you can add your employment contract, receipts from your previous rental, a reference from your previous landlord, a credit file report, your Spanish employment history (vida laboral), a savings certificate or a guarantor, among others. It is optional. The landlord only sees the badge (for example, “Payments up to date”), never the document, and we delete the file once it has been verified.

Nothing. Listing your properties, having them verified, seeing candidates, inviting, chatting, arranging viewings and preparing the contract are all free, with every feature: no fees, no percentages and no payments inside Llavely. The tenant pays the rent and the deposit straight to you, and doesn’t pay Llavely anything either. If there are ever fees for landlords, we’ll tell you in advance and they’ll only apply if you accept them.

That the price is within the market range for its neighbourhood, calculated with the official rent reference index and real rents in the area. Homes with the badge are highlighted in invitations and in sales.

No. Only you can see the meter comparing your price with the market. Publicly, only the “Fair price” badge appears, when it applies.

No. Llavely doesn’t charge or handle payments: the tenant pays the rent and the deposit directly to the landlord or the agency, by bank transfer. There is no monthly direct-debit collection and no arrears management inside Llavely.

One account for your entire rental portfolio, free, with no limit on properties or users. You can send unlimited invitations each month; so that nobody receives mass invitations, each property can have at most 15 invitations awaiting a reply at the same time, and those not answered within 3 days expire and free up the slot. Agencies work with Llavely on rentals only.

Not for now. Llavely for agencies is for rentals only. Sales, in the Madrid region, are handled directly by us, with our own team and our lawyers.

Your agency. When a tenant accepts your invitation, you suggest a day and time from your dashboard, or they pick a slot within their agent’s availability. Llavely sends the confirmation, the exact address once confirmed and a reminder the day before.

Yes. You can send them the link to create their tenant profile. Verification is personal: each person uploads their own documents and our team reviews them.

No. For agencies, Llavely is free: no fees, no percentages and no commission per rental, with every feature. If there are ever fees for agencies, we’ll tell you in advance and they’ll only apply if you accept them.

No. You can list all the rental properties you have, free and with every feature. Every property is checked by a member of our team within 24 hours before it goes live.

As many as you need: there’s no limit on users. Each agent has their own login and sees the homes assigned to them; the manager sees everything. You add and remove team members yourselves from the account.

Buying and selling: in the Comunidad de Madrid (Madrid region). Renting: in the provinces of Madrid and Barcelona, free for everyone; elsewhere, join the waiting list with your areas and we’ll let you know when we open yours.

2.5% + VAT of the sale price, in total, and only if you sell. With everything included and done by us: specialised lawyers, photos, video, floor plan, virtual tour and the viewings. On a home worth €400,000 that is €12,100 including VAT, compared with €24,200 with an agency charging 5%, and without paying separately for a lawyer or photos.

We do everything. Llavely isn’t a website where you list your home and get on with it yourself: our team does the valuation, the photos, the video, the floor plan and the virtual tour, publishes the property, talks to every buyer and checks their ID, carries out the viewings and brings you the offers. And our specialised lawyers review the land registry extract (nota simple), charges and debts, calculate the applicable taxes, draft the deposit contract (arras) and any special clauses, review the deed and come with you to the notary. You decide the price and which offer to accept, and you follow everything from your portal. All for 2.5% + VAT, and only if you sell. You get in touch and leave the rest to us. Invitations are for renting, where landlords invite tenants.

Only if you sell, on the day of signing before the notary. You pay nothing up front: not for the valuation, the photos, the viewings or the documents.

No. Neither for the seller nor for the buyer. We don’t charge for the valuation, the photos, the lawyer, “handling” or the paperwork: everything is included in the 2.5% + VAT, which you pay on the day of the notary signing and nothing more. What you see is what you get.

Yes, lawyers who specialise in property sales and inheritances, and more than 35 years of experience in the sector. If you sell, they are included in your 2.5% + VAT, from start to finish and all the way to the notary. If you buy, they explain everything at no cost. And if you have inherited a home, they handle the whole inheritance (with a separate quote) and then we sell it.

We work with lawyers who specialise in property sales and inheritances and are members of the Bar, and we have more than 35 years of experience in the sector. If you sell, they are included in your 2.5%: they review the nota simple (land registry extract), any charges and debts, calculate the applicable taxes before you decide on the price, draft the arras (deposit contract) and any special clauses you need, review the deed and go with you in person to the notary on signing day. They also explain every step, deadline and document to the buyer, at no cost: they aim for an agreement that works for both sides.

No. The energy performance certificate is compulsory to advertise and sell, and it is provided by the seller. If you don’t have one, we explain how to get it. Everything else (specialised lawyers, photos, video, floor plan, virtual tour and the viewings) is included in the 2.5%.

We talk to every buyer before showing your home: what they are looking for, when they want to buy and how they would pay. And we ask for their ID before they can view. For sellers, we check identity and ownership with the nota simple (land registry extract) or the deed from when they bought the home. It is done by a person on our team, not a program.

Yes. As well as flats, penthouses, houses and villas, we sell commercial premises, offices, garages, storage rooms, industrial buildings and land, on the same terms.

The commission still applies, for 12 months. It is in the sale agreement we sign with you, and it is standard practice at any estate agency.

No. Llavely is free for buyers. The transaction is reviewed by a specialised lawyer, who explains every step, deadline and document. And if they need a mortgage, we put them in touch with a mortgage intermediary, also at no cost.

We do. It is included in your 2.5%. We only show it to screened buyers whose ID has been checked. After each viewing we tell you in your portal how it went.

By law, anyone acting as an intermediary in a property sale must identify the parties and know where the funds come from. We ask for ID for viewings, and for the source of the money before the reservation or the arras (deposit contract). Our team reviews it and it is not shared with the other party.

Every property is checked by hand by a member of our team before it goes live, within 24 hours: that it belongs to whoever is listing it and that it exists. The chat warns you about requests for money outside the platform, and every listing has a report button; we review reports within 24 hours.

With the “Report” button on every listing, profile and conversation, or by writing to soporte@llavely.com. A person on our team reviews it in under 24 hours and we explain what we have decided. If you disagree, you can ask us to review it again.

By how well they match what you are looking for (area, budget, type and requirements), by “Fair price” and by how recent the listing is. The details are in “How we rank results”, at the bottom of the website.

No. Renting is free for tenants, landlords and agencies, with no subscriptions and no card, and buying is free too. If there are ever fees for landlords or agencies, we’ll tell you in advance and they’ll only apply if you accept them. And if you want to leave Llavely, you can delete your account whenever you like.

From Settings › Account › Delete account, or by writing to legal@llavely.com. We delete your profile and your documents. We only keep what the law requires us to retain (for example, invoices or anti-money-laundering records), blocked and for the legal period.

You can request access, rectification, erasure, objection, restriction and portability, and not to be subject to decisions based solely on automated processing. Write to us at legal@llavely.com; we reply within one month at most. You can also complain to the Agencia Española de Protección de Datos (Spanish Data Protection Agency).

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For general questions, info@llavely.com. For problems with your account, a transaction or a payment, soporte@llavely.com or the help chat in your dashboard. For personal data matters, legal@llavely.com. We reply in English by email, message or phone.